We have implemented the new Bitdefender Extended Email Security platform which is based on Mesh's Email Gateway Security system. This system will help protect your account against threats and will give you much more granular control over your own quarantine, white listed and/or blocked email addresses. To ensure we don't incorrectly block an email you need, a tiny fraction of your email will end up in quarantine. These emails will be shown in quarantine digests which you will receive by email three times a day: 9a.m., 12p.m. and 4p.m. Digests will only be delivered if there has been an email quanrantined since your last digest. Emails are held in quarantine for 28 days after which they are automatically deleted. It is very IMPORTANT that you help train your digest by understanding the following:
Once you open your quarantine digest email, it will typically appear as so:
If you choose the Deliver option, the current email will be immediately delivered and you will be given the following choices:
You can either choose if you want that exact email address to always be allowed or the domain to always be allowed (this will mean any email address from that domain will be delivered).
On the other hand, if you select Delete, the current email will immediately be deleted and you will be given the following choices:
\
BE VERY CAREFUL WITH YOUR CHOICE IN THIS MATTER!! You can either choose if you want that exact email address to always be blocked or the domain to always be blocked - this means any email from that domain will always be held in quarantine and not delivered. The system is smart enough to not give you the option to block a known sender domain like “outlook.com” or “gmail.com”.
If you are not sure which choice to make, you can select the Preview option. This will show you a basic view of the email with all inks, images and formatting removed for safety sake. It may be difficult in some circumstances to read the email while in Preview mode, but hopefully it will give you enough clues on weather it is a legitimate email or Spam/Phishing.
You can always get in touch with us if you are still unsure.
If you are waiting on an email that hasn't been delivered in a timely manner (20 minutes), you can manually check your quantine in two ways:
You can click on the Request option which will send an email to your administrator for your domain to check your email quarantine.
In some cases, you may have been given the right to check your own quarantine - if so, you will see the Login option in your quarantine digest email, or you can use the following link:
https://hub-us.emailsecurity.app/
Log in using your Microsoft credentials and MFA to check any emails that may exist in your quarantine. If there are no emails, it will inform you so.