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We have implemented the new Bitdefender email security platform which is based on Mesh's Email Gateway Security platform which will help to protect against threats and spam. To ensure we don't incorrectly block an email you need, a tiny fraction of your email will end up in quarantine. These emails will be shown in quarantine digests which you will receive three times a day: 9 a.m., 12 p.m. and 4 p.m. Digests will only be delivered if there has been an email quanrantined since your last digest. Emails are quarantined for 28 days after which they are automatically deleted. It is very IMPORTANT that you help train your digest by understanding the following:


Once you open your quarantine digest email, it will typically appear as so:

If you choose the Deliver option, the current email will be immediately delivered and you will be given the following choices:

You can either choose if you want that exact email address to always be allowed or the domain to always be allowed (this will mean any email address from that domain will be delivered).

On the other hand, if you select Delete, the current email will immediately be deleted and you will be given the following choices:

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BE VERY CAREFUL WITH YOUR CHOICE IN THIS MATTER!! You can either choose if you want that exact email address to always be deleted or the domain to always be denied - this means any email from that domain will always be held in quarantine. The system is smart enough to not give you the option to block a known sender domain like “outlook.com” or “gmail.com”.